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Making a Complaint (Policy and Procedures)

At Children’s House Nursery School  the staff want to get it right for you and your child.We are committed to providing the highest standards of care and education. We welcome all feedback and therefore encourage parents and carers to raise any concerns or issues as soon as they arise. We take all concerns seriously and do our up most to resolve any issues immediately.

Below are the procedures to follow if you need to raise a concern and what to do if you feel you need to make a formal complaint.